Complaints Procedure

How to complain

Email admissions@jisreducation.com with your message marked "Complaint". You may write in English or Arabic.

What happens next

We acknowledge your complaint within 3 working days.

We respond in full within 20 working days of acknowledgement.

If you are not satisfied

You may request a review by the Director.

Your application is not affected

Complaining will never affect a student's application or the service they receive.

Other routes

You can also raise concerns with the university you applied to.

For anything concerning personal information, you can contact the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113 at any time, whether or not you have contacted us first. For data protection complaints, our 3-working-day acknowledgement sits well within the 30-day statutory maximum.

Company details

Jisr Education Limited. Registered in England and Wales, company number 17431146. ICO registration ZC236442.