Our Charter

About this charter

This is a short public statement of what a student and their family can expect from us, and what we hold ourselves to. It is listed as desirable practice under Standard 4 of the National Code of Ethical Practice for UK Education Agents. It is not required, but it is a commitment we choose to make in writing so families can hold us to it.

The detail sits in our Agent–Student Agreement, Equality and Diversity Policy, Complaints Procedure and Privacy Notice, all available on request. This is the summary.

1. We will tell you the truth, including when it isn't what you want to hear.

If your grades, English level or finances don't yet meet a university's requirements, we will say so plainly and explain what would change that. We would rather lose your business than encourage an application we don't believe in.

2. We will guide you, not push you.

The decision about where you study is yours and your family's. We will set out the options honestly and never steer you toward an institution because it suits us.

In practice that means helping you find universities and courses that fit your grades, the subject you want, your budget and where in the UK you would like to be. Where you are sponsored, we will help you apply to institutions on your sponsor's list. We will prepare and submit your applications and help you meet the conditions on any offer.

Two things we guide you through but do not control. Universities decide admissions, so we cannot secure you an offer. Sponsors decide funding, so we cannot obtain your Financial Guarantee Letter. What we can do is help you reach the point of a strong, complete application, and guide you on presenting your offer to your sponsor.

3. We will be open about how we are paid. Today, nobody pays us.

Our advice, your applications, the recognition check and our support through to enrolment are free. There is no service fee and no charge for any of it.

We also receive no commission. Universities pay commission to agents they have appointed, and we are not an appointed agent of any UK university. So at present nobody is paying us for your application. Most agencies are paid this way, which is normal and not wrong in itself. What matters is whether you are told. We would rather you knew our position exactly.

If that ever changes for a university we are suggesting to you, we will tell you in writing before you commit, and tell you what the commission pays for. It will never decide the advice we give. Some universities, including Oxford, Cambridge and Imperial, pay agents nothing at all, and we will still tell you if one of them is your best fit and still submit your application.

Later on, once you hold an unconditional offer and have decided to take it up, you may choose to ask us to arrange practical extras: accommodation, arrival logistics, guardianship liaison for under-18s. Those are the only things we charge for, they are optional, and the price is agreed in writing in advance. There is nothing to pay at the visa stage, because we do not offer visa services at all.

4. We will never handle your tuition money.

All tuition, deposits and accommodation payments go directly to the university or provider. If anyone asks you to pay university fees to Jisr, or to any intermediary on our behalf, it is fraud. Contact us immediately.

5. We will warn you about the risks, not just the opportunities.

We will tell you about payment scams, unregulated intermediaries, accommodation fraud, and the visa rules that most often cause refusals, before you need to know them, not after.

6. We will check what the recognition rules say about your degree.

Before you accept an offer, we will check the university and your specific subject against the Saudi Ministry of Education's published requirements on the Safeer portal, and give you the result in writing, including any restrictions that apply.

We will also tell you where the position is genuinely unsettled rather than smoothing over it. Two points are open at present: whether a Foundation Year or International Year One is affected by the rule on programmes designated for foreign students, and how the four-year requirement applies to direct entry to a three-year degree. We have asked the Saudi Cultural Bureau and have not yet had a reply. Until we do, we will say so and tell you to confirm it with them before you commit, including not taking our word for it.

7. We will treat you fairly, whoever you are.

The same standard of service and the same honest advice, regardless of your background, gender, beliefs or circumstances. If you need us to work differently to meet a disability or an additional need, tell us and we will.

8. We will keep your information safe.

Your documents are shared only with the universities you have asked us to apply to, and with nobody else without your consent unless the law requires it. If we are ever unable to submit an application ourselves and it would have to go through another agency, we will explain exactly what that means and ask your permission first. If you say no, we will help you apply directly instead.

9. We will take extra care with students under 18.

A parent or guardian is involved throughout. We communicate through monitored company channels rather than personal ones, we only refer to accredited guardianship and accommodation providers, and we have a named safeguarding contact you can reach directly. Every student under 18 is also given the Childline number, 0800 1111, so there is always someone to talk to who is not us.

10. We will tell you when we cannot help.

We are not immigration advisers. We will not complete your visa application, advise you on your immigration position, or charge you anything at the visa stage. We can give you the official UKVI checklist and point you to a regulated adviser. We cannot guarantee an offer, a visa, sponsorship or a recognition decision; those belong to universities, UKVI, sponsors and the Ministry. Where something is outside what we can properly do, we will say so and point you to who can.

What we ask of you

1. Give us accurate information about your grades, finances and history. We will not submit anything we believe to be false, and doing so can end an application and carry legal consequences.

2. Tell us promptly when something changes.

3. Meet the deadlines we give you. Some, like UCAS reply dates, genuinely cannot be extended.

4. Work with one agent per university, so your application isn't delayed or damaged by duplication.

5. Make your own final decision. We will give you everything you need to make it well.

If we get it wrong

Tell us. Email admissions@jisreducation.com, in Arabic or English. We will acknowledge it within 3 working days and respond in full within 20 working days, under our complaints procedure. Complaining will never affect your application or the service you receive from us.

You can also complain to the university you applied through, or, on anything concerning your personal information, directly to the Information Commissioner's Office at ico.org.uk, at any time, whether or not you have come to us first.

How to check us

You should not have to take any of this on trust. Everything below is publicly verifiable, and we have said plainly where something is not yet true.

Companies House registration: company number 17431146, registered in England and Wales. Searchable at find-and-update.company-information.service.gov.uk.

ICO data protection registration: ZC236442, searchable at ico.org.uk/register.

University agreements: we hold none, and we are not an appointed agent of any UK university. We will only ever name a university as a partner if we hold an active agreement with it. You may apply to any UK university directly, and we support that process.

British Council agent training: our director is working through the training. We are not yet certified and we do not claim to be. Certified counsellors are listed publicly on the British Council database, so you will be able to check it yourself when it happens.

Saudi Ministry of Education and Safeer: Safeer approves institutions, not agencies. No agency is “Safeer approved”, including us. We report what the published requirements say; the decision rests with the Ministry.

National Code of Ethical Practice: we operate in line with it and can provide our policies on request.

Safeguarding: our director holds an Enhanced DBS check and is our named Designated Safeguarding Lead. Our safeguarding policy is available to you and your parents on request.

Two questions worth asking any agency, including us

“Are you an appointed agent of this university?” If they are, the university can confirm it, and many publish their agent lists. If they are not, that is fine, but they should say so plainly rather than imply otherwise.

“Who pays you?” What matters is whether they tell you, and whether it affects the advice they give.

Study UK publishes a short guide for students on choosing an education agent, setting out exactly what to ask any agent before working with them. We encourage you to read it and to ask us those questions.